We at Ontario Belting and Power Transmission Co Ltd. are committed to excellence in serving all our customers including people with disabilities.
Those customers that require additional assistance, that have assistive devices, service animals or have a support worker are to be treated with the same respect as all of our able bodied customers. It is up to all of our customer service representatives and employees to handle themselves in ways that take into account the needs of the individual with disabilities.
Customers that require wheel chair accessibility will be allowed to enter the premises through our shipping departments and taken by one of our employees to areas designed as public access area.
These customers with their disabilities are to be allowed everywhere within our organization that are open to the public.

We at Ontario Belting and Power Transmission Co Ltd. will provide all of our employees and other third parties on our behalf with accessible customer service training. Training will also be provided to people involved in the development of policies, plans, practices and procedures related to the provision of our goods and services.
An overview of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the customer service standard will be discussed and a copy of the act will be made available to our employees. This discussion will include how to interact with people with disabilities who use an assistive device or require the assistance of a service animal or a support person. How to provide assistance to a person with a disability who is having trouble in accessing our shelving, samples, and any other good or service that they may require.
Training will be managed to include individuals in the following positions within our organization: All customer service representatives and employees within the warehouse. Training will commence at the hire of new employees. Current staff will be addressed by their immediate supervisors in writing and at a formal meeting.
If and when changes are made to the company’s policy or procedures relating to accessibility the employees will be notified in writing and the new procedures and policy will be displayed. We have an open door policy so follow up questions will be taken seriously and addressed immediately by one of the supervisors.

Our customers are always welcome to provide feedback to our organization regarding any part of experience they have with dealings with either our facility or our service team. This is possible in a number of ways, they can leave us a message directly through the links located on our website, they can speak directly with any of our staff members or they are more then welcome to fill out a feedback card and leave it in the suggestion box located at the entrance of our units.
Any feedback, including complaints, is taken seriously and is handled directly by the immediate supervisors of the employee or is taken up with management as soon as possible.
Customers will be contacted immediately after the feedback has been provided and the issue will be handled.
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We at Ontario Belting and Power Transmission Co Ltd. will notify the public that our documents related to accessible customer service, are available upon request by posting a notice in the following locations, by all the entrances including shipping and receiving.

Any policy, practice or procedure of Ontario Belting and Power Transmission Co. Ltd. that does not respect and promote the principles of dignity, independence, integration and equal opportunity for people with disabilities will be modified or removed.